If you think you can smell gas, then turn off the gas supply immediately at the emergency control valve (ECV) adjacent to the gas meter, and open all doors and windows to ventilate the property. Do not light a cigarette, nor must you operate light switches, sockets or intercoms etc . If the ECV is stuck, then telephone the emergency number 0800 111999 immediately to seek assistance.
Or have you been cut off by Transco because they suspect that your installation has a gas leak?
Please telephone Blue Flame to arrange for an engineer to call. If our engineer cannot locate the leak within the first hour, then you will be given an estimate to replace the faulty section of pipework, or a price for the complete renewal of the internal gas supply pipework.
If a gas leak is found on the appliance, then guidance will be provided on the best way forward.